More Live
Conversations.
Less Dead Time.

Predictive dialling uses algorithms to dial multiple numbers simultaneously, connecting agents only when a live person answers. It adapts in real time, easing off as the abandoned-call rate approaches the target you set.

AMD listens to the first moments of a connected call and classifies it as a live person or an answerphone. Calls classed as answerphones can be released automatically, so agents spend more time on live conversations, at 97% accuracy. No AMD is perfect: it will sometimes mistake a live person for a machine, and Ofcom treats those as silent or abandoned calls. Settings can be tuned per campaign, and we recommend sampling recordings regularly to measure your own false-positive rate.

Every number is screened against the Telephone Preference Service and CTPS before dialling. Consent records are captured and stored per contact, with full audit logs available at any time. Compliance is built in, not bolted on.

Once onboarding is complete, we aim to have you live within 48 hours. Number porting, CRM integration and compliance checks are part of onboarding, and we run test calls with you before any live traffic.

626CRM, our own hosted CRM, is included on Growth and Enterprise. 626Dialler also integrates with existing CRMs such as Salesforce, HubSpot and Microsoft Dynamics, and with Twilio. A REST API connects to systems that can send or receive HTTP calls.

No hard minimum - we work with teams from 5 agents upward. Contracts are typically 12 months, with month-to-month options for pilot deployments.