Terms of Use &Acceptable Use

1.1This Agreement does not create any minimum commitment, exclusivity (save where expressly stated), partnership, agency, joint venture, or employment relationship.

1.2Services are provided on a usage-based or pay-as-you-go basis, subject to availability and compliance. Unless the Customer is subject to a separate annual agreement, the Customer may terminate the Services on not less than 30 days' written notice. Alveus may suspend or terminate the Services immediately, without liability, where the Customer is in breach of this Agreement or where Alveus reasonably believes the Services are being used for fraudulent, unlawful, abusive or non-compliant activity, or where suspension is necessary to protect Alveus, its suppliers, or any third party from legal, regulatory, financial or operational risk.

2.1Alveus provides integrated VOIP, telecommunications, and cloud-based calling and campaign management services.

2.3The Customer retains full responsibility for all call activity conducted using the Services.

3.1Calls are made solely by verified businesses or lawful entities.

3.2All calls are placed for a legitimate, lawful, and transparent purpose.

4.1Exploitation, harassment, coercion, intimidation, or abuse.

4.2Spam, illegal robocalling, non-consented automated dialling, unlawful cold calling, or nuisance traffic.

4.3Fraud, phishing, scams, impersonation, or misleading practices.

4.4Circumvention of telecoms regulation, caller ID manipulation where unlawful, or routing traffic to evade compliance or enforcement.

4.5Emergency services calling (e.g. 999/112/911) unless in emergency situations with no alternative.

4.6Any activity that infringes the rights, privacy, or safety of individuals or organisations.

5.3Where Alveus receives a traceback request, regulatory enquiry, or law enforcement request concerning traffic originated by the Customer, the Customer must provide all information reasonably required by Alveus to respond, including call records, campaign details, the caller line identification presented, and evidence of the lawful basis for contact. The Customer must provide that information within 24 hours of Alveus' request, or within any shorter period Alveus specifies where the requesting authority has imposed a shorter deadline.

5.4The Customer acknowledges that Alveus is obliged to respond to traceback requests within fixed periods, and that failure by the Customer to meet the timeframe at clause 5.3 exposes Alveus to regulatory sanction. Failure to comply with clause 5.3 constitutes a material breach and may result in immediate suspension of the Services.

7.1The Customer may present only caller line identification which has been allocated to the Customer by Alveus, or which Alveus has expressly authorised the Customer to present under clause 7.2.

7.2Where the Customer wishes to present caller line identification which it holds independently of Alveus, the Customer must first submit each number or number range to Alveus for authorisation, together with evidence of the Customer's right to use it. Alveus may specify the forms of evidence it will accept, and may require the Customer to complete verification testing before a number is released for use.

7.3Authorisation is granted only in respect of the specific numbers or ranges submitted and verified. The Customer must not present any caller line identification outside its authorised set, and must not configure, modify, or attempt to configure any system so as to present such a value.

7.4The Customer warrants that it holds a lawful right to use each number it submits for authorisation, that the evidence it supplies in support is accurate and complete, and that its right to use each number remains current. The Customer must notify Alveus without delay where its right to use an authorised number ceases.

7.5The Customer must not present caller line identification with intent to defraud, cause harm, or wrongfully obtain anything of value, and must not present caller line identification which misrepresents the identity or location of the caller.

7.6Alveus enforces authorisation at network level and reviews presented caller line identification. Presentation of an unauthorised value constitutes a material breach of this Agreement, and may result in withdrawal of authorisation, immediate suspension, or termination.

7.7Where the Services are used to originate traffic terminating in the United States, the Customer must comply with the Telephone Consumer Protection Act, the Truth in Caller ID Act, and applicable state law, and must not present caller line identification in contravention of those requirements.

8.1Alveus may verify Customer identity, business legitimacy, and usage patterns.

8.3The Customer acknowledges that telecoms providers may be required to cooperate with regulators or law enforcement.

8.4The Customer must ensure that its notification and consent arrangements with call recipients and its own personnel permit Alveus to access and review recordings for the purposes set out at clause 8.2, and that its privacy notices reflect this. The Customer remains the controller of personal data contained in such recordings and is responsible for the lawfulness of its own processing.

9.2Excessive, abnormal, or high-risk traffic patterns may be restricted or suspended without notice.

10.2Suspension or termination may occur without liability where undertaken in good faith.

11.1Services are provided "as is" and "as available", without warranty of uninterrupted service, call completion, routing, or quality.

11.2Alveus does not warrant suitability for any particular business, regulatory outcome, or use case.

14.1Each party acts as an independent data controller, unless otherwise agreed in writing.

14.2The Customer warrants that all personal data processed using the Services is lawful and compliant.