626Dialler

Feature · AI Solutions

AI Solutions
That Drive
Real Results,
Built For The
Way You Work.

Transcription, sentiment analysis and automated QA on Enterprise plans. No separate ML team required.

See AI in ActionTalk to an Expert
99.1%
Transcription accuracy, On Enterprise
Enterprise
Sentiment analysis
UK & US
English
Data
Controls you configure
AI
Design Philosophy

AI without
the 12-month headache.

Traditional AI in contact centres demands data scientists, months of model training, and a risky deployment. On Enterprise, transcription and sentiment are part of the platform. Live within 48 hours of onboarding being complete.

On Enterprise, AI runs inside the platform - no separate AI project
No ML team or data science expertise required
Works alongside your existing CRM and workflows
Start with AI →
Traditional path
12+ months

Hire a data science team

Months 1–2

Collect & label training data

Months 3–5

Train & validate the AI model

Months 5–8

API integration & security review

Months 9–11

Staged rollout & monitoring

Month 12+

⚠️ Plus ongoing model drift, retraining & maintenance - indefinitely.

AI Agents

Autonomous agents for every high-volume workflow.

Deploy specialised AI agents for collections, sales, service and digital channels - all connected to the same 626Dialler platform and compliance controls.

Collections

AI Collections Agent

Automate payment reminders, arrangement capture and follow-ups. You set the calling rules for collections conversations.

Talk to us about this agent →
Sales & leads

AI Sales & Lead Agent

Qualify inbound leads, book callbacks and keep pipelines warm with agents that hand off to humans at the right moment.

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Customer service

AI Customer Service Agent

Resolve routine enquiries across voice and messaging, reduce queue pressure and escalate complex cases with full context intact.

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Digital

AI Chatbot

Deploy web and messaging bots that answer FAQs, capture intent and route customers into the right queue without losing conversation history.

Talk to us about this agent →
AI Transcription

Every word.
Captured live.

On Enterprise, 99.1% transcription accuracy. Searchable, exportable and QA-ready.

99.1%
On Enterprise
Enterprise
Plan
UK & US English
Languages
Searchable archive
Find any call by keyword, phrase or agent in seconds.
Auto topic tagging
AI labels intents - renewal, complaint, objection - instantly.
PCI-compliant pause
Transcription auto-pauses when card details are spoken.
Conversation intelligence dashboard with live transcript and speech analytics
AI Sentiment

Know how every
conversation feels.
In real time.

On Enterprise, sentiment scores can update during a call. Supervisors can be alerted when a conversation turns negative.

◉
Live score per call
Continuous sentiment analysis from first word to last.
◎
Threshold alerts
Auto-notify supervisors the moment sentiment dips below your set threshold.
○
Post-call QA reports
On Enterprise, calls can be scored and exported for review.
See sentiment in action →
AI Feature Suite

More ways to connect.
More ways to convert.

QA
Automated QA Scoring

On Enterprise, calls can be scored automatically for supervisor review.

Sarah K. · Call #442194
Compliance ✓Empathy ✓Resolution ✓Script ✓
Smart Coaching

Live supervisor alerts before issues escalate.

Topic Detection

What are customers really talking about?

RenewalPricingComplaintUpgradeContractCancellationSupportRefund
Predictive CSAT

Predict satisfaction before the survey lands.

4.8/ 5

Predicted CSAT Score

Real-time Supervisor Feed

Everything happening. Right now.

AlertAgentTime
⚠Negative sentiment
James P.Just now
✓QA score: 97/100
Sarah K.2 min ago
↑Upsell opportunity
Priya M.4 min ago

Integrations

Connects to your existing stack.

626CRM, our own hosted CRM, is included on Growth and Enterprise. 626Dialler can also integrate with systems you already use.

See all integrations
CRM
CRM
CRM
Telephony
Support
Webhook

REST API & Webhooks

Connect any system. Fully documented, zero lock-in.

FAQs

Common questions,
straight answers.

Still have questions? Talk to us

626

Ready when you are

Ready to integrate AI
into your workflow.
Today.

Start with your existing infrastructure. No ML team. No complex setup. On Enterprise, AI features are configured with you.

Start with AI TodayView pricing
Live within 48 hours of onboarding being completeNo ML expertise neededData controls you set

Start with your existing infrastructure.