Hosted diallersoftware for UKcontact centres

Predictive dialling uses an algorithm to dial multiple numbers simultaneously, connecting agents only when a live person answers. It predicts agent availability based on average call duration and answer rates, maximising talk-time and reducing idle time between calls.

Predictive dials ahead of agent availability for maximum throughput. Progressive dials one number per available agent - slower but with more control. Preview lets agents review contact details before each call is placed, ideal for complex or high-value accounts. 626Dialler supports all three modes in a single campaign.

626Dialler gives you the controls to run outbound campaigns responsibly. Adaptive pacing eases off as your abandoned-call rate approaches the target you set, and you can monitor that rate live and report on it per campaign, per day. Numbers can be screened against TPS and CTPS before dialling, consent is recorded per contact, and every campaign has audit-ready reporting. Ofcom expects organisations to prevent silent and abandoned calls, so your pacing, staffing, answer-machine detection and information-message settings still matter. Our onboarding team helps you configure them.

Once onboarding is complete, we aim to have you live within 48 hours. Number porting, CRM integration and compliance checks are part of onboarding, and we run test calls with you before any live traffic.

626CRM, our own hosted CRM, is included on Growth and Enterprise. Alveus hosts it. 626Dialler also integrates with existing CRMs such as Salesforce, HubSpot and Microsoft Dynamics. Custom API and webhook access is an Enterprise capability, for systems that can send or receive HTTP calls.

AI transcription and sentiment scoring are available on the Enterprise plan. On Enterprise, calls can be transcribed in real time at 99.1% accuracy. Sentiment scoring analyses tone-of-voice patterns and surfaces a score after the call - flagging negative interactions for supervisor review and feeding QA workflows.

There is no hard minimum seat count - we work with teams from 5 agents upward. Contracts are typically 12 months, with month-to-month options available for pilot deployments. Speak to us and we'll find a structure that fits your operating model.