PrivacyPolicy

How to contact us

For privacy enquiries, email privacy@alveusco.com.

Where we operate

United Kingdom, serving contact centre teams and businesses across the UK and internationally.

Our commitment to you

Your privacy and trust are central to our work. We determine how and why your personal data is processed and take full responsibility for keeping it secure and used only for legitimate purposes related to the 626Dialler platform.

The rules we follow

We process personal data in accordance with the UK GDPR, EU GDPR (where applicable), and the UK Data Protection Act 2018. Our lawful bases include contract, consent, legal obligation, and legitimate interests.

• Contract: We use your data to provide quotes, onboard clients, and deliver 626Dialler services.
• Legitimate interests: We use your data to maintain, improve, and secure our website and platform.
• Consent: We rely on your consent for optional marketing and non-essential cookies.
• Legal obligation: We process data to meet our tax, legal, and regulatory duties.

What we collect

We collect both information you provide directly and data generated by your use of this website or the 626Dialler platform. This may include:

• Contact and identity: name, email, phone, and company information.
• Commercial: project details, proposals, billing, and payment data.
• Platform usage: call metadata, agent activity, campaign configuration, and account settings.
• Technical: IP address, device type, browser, session duration, and analytics.
• Support: messages or files you send to us.
• Cookies: preferences and performance data.

How we use your information

• To operate, maintain, and improve the 626Dialler platform and website.
• To respond to enquiries and provide product demonstrations.
• To manage client accounts, contracts, and invoices.
• To communicate service updates, technical notices, and legal changes.
• To send marketing material only with your explicit consent or where permitted by law.
• To comply with legal and regulatory obligations, including contact centre compliance requirements.

Data sharing and third parties

We do not sell or trade your personal information. We only share it with trusted third parties that help us provide the 626Dialler platform - such as cloud hosting, telephony carriers, payment processors, and analytics providers. Each is required to handle your data securely and lawfully.

International data transfers

If personal data is transferred outside the UK or EEA, we use approved safeguards like Standard Contractual Clauses or adequacy decisions to keep it protected.

Data retention

We keep your data only for as long as needed for the purpose it was collected. Once no longer necessary, it is securely deleted or anonymised.

Cookies

We use cookies to improve user experience, remember preferences, and analyse site traffic. You can manage cookies in your browser settings, but disabling them may affect website functionality.

Security

We use strong technical and organisational measures to protect your information, including HTTPS/TLS encryption, access control, and regular security audits. While no online system is entirely risk-free, we continuously work to enhance data protection across the 626Dialler platform.

Your rights

You have rights to access, correct, delete, or restrict processing of your data. You can also object to certain uses or withdraw consent at any time. To exercise these rights, email us at privacy@alveusco.com.