Next up · Live webinarFeatured session
22Jul
AMA: Surviving peak season without burning out your floor
Hosted with a Head of Ops, 300-seat outbound sales team
3,200+ contact centre professionals
Contact CentreCommunity
Swap benchmarks, playbooks and shift-floor war stories with the team leaders, ops managers and compliance heads who run the same KPIs you do. No sales pitches - just peers who get it.
3,200+
Active members
480+
Contact centres represented
60+
Events & AMAs a year
24/7
Peer support threads
How the community works
Four ways to plug in.
One peer network.
Forums, benchmarking, live AMAs and regional meetups - built for UK contact centre leaders who want answers from people running the same KPIs.
Discussion boardsAsk the floor.
Ask the floor.
Get real answers.
Post a pacing question at 9am, get three answers from teams who solved it last quarter. Threads on compliance, dialler settings, agent retention and everything between.
At a glance
3,200+
Active members
24/7
Peer support
480+
Centres
Open
To join
From the forums this week
What the floor is actually talking about.
Webinars & events
Sessions worth
clearing your calendar for.
Live AMAs with ops leaders, compliance clinics and regional roundtables - free for community members.
60+
Events a year
Live
Expert AMAs
Free
For members
06Aug
MeetupManchester roundtable: WFM and forecasting in 2026
Small-group session, 20 seats, free for members
In-person meetupJoin free
19Aug
WebinarCompliance clinic: consent, recording and the next Ofcom review
Hosted with a contact centre compliance counsel
Live webinarJoin free
03Sep
MeetupLeeds roundtable: AI in QA - what's actually working
Small-group session, 20 seats, free for members
In-person meetupJoin free
626
Free to join
Your floor isn't
the only one solving this.
Drop your email and we'll send an invite to the forums, benchmarking hub and the next AMA - no dialler purchase required.