What is a contact strategy and why is it important?

A contact strategy defines the rules, channels, and timing of outbound outreach. A smart strategy maximises the likelihood of connecting with prospects while keeping operations compliant and cost-effective.

How does the compliance engine protect my campaign?

The compliance engine can screen against DNC and TPS lists, cap daily contact attempts, and apply calling hours by time zone. You set the rules. They are controls, not a compliance guarantee.

Can we set different contact rules for different campaigns?

Yes. Every campaign can have its own distinct contact strategy, dialler settings, calling windows, and retry limits, giving you absolute control.

How does the multi-channel fallback system work?

If a voice call goes unanswered, the platform can automatically trigger an SMS or email follow-up based on your rules, keeping the conversation alive without agent manual work.

How quickly can we roll out a new contact strategy?

Outbound campaign setups, including dialler mode adjustments and compliance configurations, take minutes to deploy through our intuitive visual interface.

Feature · Contact Strategy

Contact Strategy
That's A
Competitive Advantage.

Maximise connect rates, decrease compliance risk, and fuel your team's performance with smart dialler rules.

Book a Demo See How It Works

Rules

Cadence you configure

Yours

Compliance settings you set

AMD

Tunable per campaign

Pacing

Idle time managed per campaign

Empowering high-performance outbound operations

Etico GroupPark & ValetKHK CapitalJibba Jabba

Dialler control

Build seamless contact
strategies that convert.

Control when, how, and who you contact with automated, rule-based dialling. You set the contact rules, and the platform applies them.

Dial Pacing Optimisation

Automatically adjust line-to-agent ratios in real time based on active queue pacing.

Answer Machine Detection (AMD)

Classify answerphones so agents spend more time on live conversations. Tune and test it per campaign.

CRM sync after every call

Write record history, outcome details and call recordings back to your CRM after each call.

Multi-channel journeys

Right person, right time,
right channel every time.

Build dynamic outbound workflows that move customer conversations between voice, SMS, and email automatically based on their behaviour.

Behavior-Based Triggers

Initiate contact attempts based on custom website interactions, API triggers, or CRM updates.

Intelligent Fallbacks

Pivot unanswered calls to automated SMS follow-ups or localised email sequences instantly.

Skill Profile Matching

Route callback requests or inbound replies to agents with the exact expertise needed.

Operational control

Strategic control.
Operational simplicity.

Define the rules once, let our platform handle the execution. Focus on results while the platform applies the rules you set.

Reporting Suite

Real-time Performance Analytics

Track campaign ROI, connect rates and agent talk time. Spot drop-offs instantly and pivot strategies without downtime.

Track campaign ROI dynamically

Connect rate spikes marked live

Campaign outcome ratios summary

Dialler features

Multi-channel intelligence
for every conversation.

Everything your outbound team needs to dial smarter, apply the rules you set, and keep every record in sync.

Predictive Dialling

Multiply talk time by dialling lines ahead based on smart mathematical pacing. Agents connect to live calls the moment they wrap.

Pacing engineLive calls

Progressive & Preview

1:1 pacing for absolute compliance, or preview CRM logs before triggering dial.

Flexible modesOne number per agent

Intelligent Routing

Route calls to custom skill groups or campaign-priority reps automatically.

Skills syncGeo routing

Compliance Guard

Respect time zones, daily attempt limits and filter TPS/DNC lists dynamically.

Abandon-rate targetCalling-hour controls

Omnichannel Fallbacks

Send follow-up messages automatically via SMS/email on unanswered voice dial.

SMS fallbackWorkflows

CRM sync after every call

Keep records matched. Call outcomes and call activity are written to Salesforce and HubSpot after each call.

After each callAPI hookSalesforceHubSpot

Integrations

Connects to your existing stack.

626CRM, our own hosted CRM, is included on Growth and Enterprise. 626Dialler can also integrate with systems you already use.

See all integrations

626Platform

CRM

Telephony

Support

Webhook

CRM

Telephony

Support

Webhook

Client voices

What our clients say.

We really enjoy using the dialler - one of our favourite features is the analytics view, making the workflow much smoother and efficient.

Terry

Director, BPO International

1 / 6

FAQs

Common questions,
straight answers.

Talk to an expert

626

Ready when you are

Ready to engage
smarter?

Define your contact strategy once. Maximise connect rates and keep your compliance perfectly watertight.

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Live within 48 hours of onboarding being complete · 626CRM included on Growth and Enterprise · 24/7 UK Support

Contact Strategy
That's A
Competitive Advantage.

Build seamless contact
strategies that convert.

Right person, right time,
right channel every time.

Strategic control.
Operational simplicity.

Custom calling windows

Advanced frequency capping